Module 1: Strategic Context for Business Analysis

• Explore the Business Change Lifecycle and Strategic Context.
• Apply frameworks like VMOST, PESTLE, SWOT, and Porter’s 5 Forces.
• Learn Balanced Business Scorecard (BBS) perspectives and strategy mapping.
• Understand Critical Success Factors (CSFs) and Key Performance Indicators (KPIs).

Module 2: Analysing and Managing Stakeholders

• Define stakeholder roles and their importance in business analysis.
• Engage stakeholders effectively using the Business Analysis Service Framework.
• Utilize tools like CATWOE, Root Definition, and Conflict Resolution.
• Develop business perspectives to analyze and manage stakeholder responsibilities.

Module 3: Analysing the Current State

• Master investigative techniques: interviews, workshops, and observations.
• Utilize tools like Customer Journey Maps, Rich Pictures, and Empathy Maps.
• Identify areas for improvement using Scenario Analysis and Document Reviews.

Module 4: Establishing the Target State

• Create and interpret Conceptual Business Activity Models (BAM).
• Resolve conflicts to build consensus for the Target Operating Model (TOM).
• Incorporate frameworks like POPIT™ and address areas of concern systematically.

Module 5: Designing and Defining the Solution

• Apply Design Thinking principles and Gap Analysis processes.
• Align solutions with feasibility assessments using POPIT™.
• Balance creative and analytical approaches with Divergent and Convergent Thinking.

Module 6: Developing a Business Case

• Structure business cases with a focus on cost-benefit and risk analysis.
• Assess investments using techniques like Payback and Discounted Cash Flow.
• Align business cases within the Business Change Lifecycle stages: Design, Implementation, and Realisation.